Terms, Privacy & Store Operating Policies

1. Delivery Policy

Bondhu Pharmacy operates direct home and institution delivery from our hub in Chowdhury Bazar, Kulaura:

• Kulaura Local (Zone 1): Covers Chowdhury Bazar, Kulaura Town, Kadirpur, Brahmanbazar, Bhukshimoil and nearby areas. Delivery charge: ৳30. Free delivery on orders of ৳1,000 or more. Same-day delivery within 2–6 hours.
• Moulvibazar District (Zone 2): Covers Sreemangal, Rajnagar, Juri, Barlekha, Kamalganj, and Moulvibazar Sadar. Delivery charge: ৳60. Free delivery on orders of ৳1,500 or more.
• Nationwide Delivery (Zone 3): Courier dispatch across Bangladesh via verified courier partners. Standard charge: ৳120. Products requiring unbroken cold chain (e.g. insulin or specific biologicals) are restricted to local delivery only.

2. Cancellation & Returns Policy

In strict compliance with Bangladesh pharmaceutical standards and patient safety:

• Orders may be cancelled before the order status transitions to DISPATCHED without any cancellation penalty.
• Unopened, undamaged packages with intact manufacturer seals can be returned within 48 hours of delivery upon presentation of the original invoice.
• Temperature-sensitive cold-chain items, opened bottles, or partially consumed strips are non-returnable to maintain hygiene and drug safety.

3. Prescription Medicine Dispensing Guidelines

Prescription-only medicines (Rx), including antibiotics and regulated therapies, will strictly not be dispatched without verification by our licensed pharmacists. Uploaded prescriptions must display the registered physician’s credentials, patient name, and valid date.

4. Privacy & Healthcare Document Security

Customer personal data, phone numbers, delivery addresses, and medical prescriptions are treated with strict confidentiality. Prescriptions are stored in private storage accessible only to the customer and authorized licensed reviewing staff.